Communication & Collaboration
Encompasses a range of essential tools and solutions designed to facilitate seamless communication and efficient collaboration within the organization.
Microsoft Office, is a suite of productivity applications facilitating various tasks. It includes tools like Microsoft Word for word processing, Microsoft Excel for spreadsheet management, Microsoft PowerPoint for presentations. Its cloud-based features enables collaboration and accessibility from anywhere.
Department Owner: Admin & Support Services - IT
Owner Name: Aysha AlShriem
Email:
aalshriem@qatarcool.com
Escalation Contact: Sami Safi
Phone: +974 4406 0054
Email: ssafi@qatarcool.com
Microsoft Teams, is a collaboration platform that streamlines communication and teamwork. It offers tools for chat, video conferencing, and file sharing. Teams integrates with Microsoft 365 apps, ensuring seamless access to documents and resources.
Department Owner: Admin & Support Services - IT
Owner Name: Aysha AlShriem
Email:
aalshriem@qatarcool.com
Escalation Contact: Sami Safi
Phone: +974 4406 0054
Email:
ssafi@qatarcool.com
Serving as the foundation for efficient communication, smooth document storage, and effortless information exchange, Outlook facilitates collaboration. With its user-friendly interface and seamless integration with the Microsoft 365 suite, this email platform offers a secure, efficient, and collaborative email experience.
Department Owner: Admin & Support Services - IT
Owner Name: Aysha AlShriem
Email:
aalshriem@qatarcool.com
Escalation Contact: Sami Safi
Phone: +974 4406 0054
Email:
ssafi@qatarcool.com
The Avaya Telephony System ensures dependable communication that elevates customer service with advanced call routing, and preserves confidential internal discussions. It prioritizes security, efficiency, and scalability.
Department Owner: Admin & Support Services - IT
Owner Name: Aysha AlShriem
Email:
aalshriem@qatarcool.com
Escalation Contact: Sami Safi
Phone: +974 4406 0054
Email: ssafi@qatarcool.com
Robust platform that allows business to efficiently manage customer interactions through advanced call routing, enhancing customer support and engagement
Department Owner: Finance - Commercial & Development
Owner Name: Assad Khan
Email:
akhan@qatarcool.com
Escalation Contact: Sara Salem
Phone: +974 5500 5324
Email:
ssalem@qatarcool.com
Customer service platform designed to streamline support and enhance team collaboration. It provides a suite of tools for efficient communication, including chat, email, and phone support, enabling seamless interactions with customers. Fresh desk integrates with various business applications, ensuring easy access to customer data and knowledge resources for swift issue resolution.
Department Owner: Finance - Commercial & Development
Owner Name: Assad Khan
Email:
akhan@qatarcool.com
Escalation Contact: Sara Salem
Phone: +974 5500 5324
Email:
ssalem@qatarcool.com
An email delivery tool designed for sending automated and transactional emails, such as password resets, confirmations, and notifications.
Department
Owner: Admin & Support Services - IT
Owner Name: Aysha AlShriem
Email:
aalshriem@qatarcool.com
Escalation Contact: Sami Safi
Phone: +974 4406 0054
Email: ssafi@qatarcool.com
An email automation platform used for creating and sending marketing campaigns, newsletters, and other promotional content.
Department
Owner: Admin & Support Services – External Communication
Owner Name: Aysha AlShriem
Email:
aalshriem@qatarcool.com
Escalation Contact: Joann Bruce
Phone: +974 4496 0521
Email: jbruce@qatarcool.com
SMS platforms to send large number of messages to a list of recipients simultaneously using the designated systems.
Department
Owner: Admin & Support Services – External Communication
Owner Name: Aysha AlShriem
Email:
aalshriem@qatarcool.com
Escalation Contact: Joann Bruce
Phone: +974 4496 0521
Email: jbruce@qatarcool.com
