IT Service Catalogue

Comprehensive list of IT services offered by Qatar Cool 

Security and Access

Measures and protocols designed to safeguard information, assets, and facilities. Includes cybersecurity practices to ensure the protection and integrity of data and physical resources.

BaCK
Antivirus

Scan and eliminate threats, assisting in the preservation of the company's information security and ensuring seamless operation of computer systems.

Department Ownership: Admin & Support Services - IT

Owner Name: Khalid Nabeel Alkuwari 
Email: kalkuwari@qatarcool.com 

Business Contact: Ibrahim Sedaqat
Phone: +974 4496 0510
Email: isedaqat@qatarcool.com

Sucuri

website security solutions that detect and remove malware, protect against DDoS attacks, and offer a web application firewall. It also offers security monitoring, incident response, and performance optimization services

Department Owner: Admin & Support Services - IT​ 

Owner Name: Khalid Nabeel Alkuwari
Email: kalkuwari@qatarcool.com

Escalation Contact: Ibrahim Sedaqat
Phone: +974 4496 0510
Email: isedaqat@qatarcool.com

Duo

Duo is a robust multi-step login solution that significantly enhances security and safeguards access to Oracle systems. It requires users to provide multiple forms of verification before gaining access

Department Owner: Admin & Support Services - IT​ 

Owner Name: Khalid Nabeel Alkuwari
Email: kalkuwari@qatarcool.com 

Escalation Contact: Ibrahim Sedaqat
Phone: +974 4496 0510
Email: isedaqat@qatarcool.com

Nessus

An assessment tool designed to identify security vulnerabilities for the organization and its committed to safeguarding QC's digital assets and data.

Department Owner: ​Admin & Support Services - IT

Owner Name: ​Khalid Nabeel Alkuwari 
Email: kalkuwari@qatarcool.com

Escalation Contact:  ​Ibrahim Sedaqat
Phone: ​+974 4496 0510
Email: isedaqat@qatarcool.com

Network Detection and Response

Network Detection and Response (NDR) is a robust cybersecurity approach that specializes in identifying threats and anomalies within computer networks. This advanced security solution employs a range of techniques and technologies to continuously monitor network traffic, system logs, and user behavior

Department Owner: Admin & Support Services - IT

Owner Name: Khalid Nabeel Alkuwari
Email: kalkuwari@qatarcool.com

Escalation Contact: Ibrahim Sedaqat
Phone: +974 4496 0510
Email: isedaqat@qatarcool.com

Firewall

Monitoring and controlling both incoming and outgoing network traffic. The firewall act as barrier between the network and external entities, ensuring that only authorized and safe data packets are allowed to pass through while blocking or scrutinizing potentially harmful or unauthorized traffic.

Department Owner: Admin & Support Services - IT​ 

Owner Name: Khalid Nabeel Alkuwari
Email: kalkuwari@qatarcool.com

Escalation Contact: Ibrahim Sedaqat
Phone: +974 4496 0510
Email: isedaqat@qatarcool.com

Intrusion Prevention System

A solution designed to analyze network traffic for suspicious or malicious activity. This advanced security tool continuously monitors data packets traversing a network to identify any patterns or behaviors that deviate from normal, expected network activity.

Department Owner: Admin & Support Services - IT

Owner Name: Khalid Nabeel Alkuwari
 Email: kalkuwari@qatarcool.com
 
Escalation Contact: ​​Ibrahim Sedaqat
Phone: ​​+974 4496 0510
Email: isedaqat@qatarcool.com